How to Order

We strive to make your shopping experience as pleasurable and easy as possible. Once you have found an item you want to purchase, click on the item name or image, and follow the instructions below.

Registration -

You don't have to register with our site before you make a purchase, but we advise it. This is in order to track your purchases and view the status of each order that you make. There benefits to registering with us, the main one is that you can easily login and see your details and order record and history, plus, it helps us serve you better. Once you register, shopping with our store becomes faster. Your details are saved to enable you to speed through the checkout process. If you are a returning customer you do not need to register again, you only have to sign in and begin using the website.

Step 1.
Select a product and the quantity.

Step 2.
Clicking on the "Add to Cart" button adds the selected item to your electronic shopping trolley and then you will be directed to the shopping cart page to review your selection. You will have a choice to edit, continue shopping or checkout. Progress of your cart can be viewed at any time on top of your screen.

If you choose edit, you will be directed to the product page where you can update your quantities. You may remove any items from your cart by clicking on "trash can" icon. You may also continue shopping for more items to be shipped to the same address.

Step 3.
Proceed to the checkout by clicking on the "Checkout" button. A progress bar appears on the right side of the screen advising what stage of the purchase you are currently completing. Complete the shipping details for your purchase.

Step 4.
Choose how you would like to pay. Click on the "Continue" button.

Step 5.
Review all the items that you have placed in your cart, the options selected for each item and check your billing and delivery details. If everything is correct, click on the "Confirm" button. If you choose Paypal you will directed to the Paypal website to fill in the remaining details.

Step 6.
Your order details will be shown. You may print this page for your records. Your order has now been delivered to us and you will shortly receive an email confirmation of the order.

Step 7.
If you would like to check the status of your order at any time, log in and click on "Your Account" button.

Warranty

All warranties are repairs where possible. If a repair is not possible the item will be a replacement. For warranties please email us at customerservice@skateconnection.com.au.

In order to make a claim, you must provide the us with:

1. details of the defect or damage in relation to which you are making a claim under the warranty;
2. photographic evidence of the defect or damage, where applicable;
3. your invoice (including order number) and any other proof of purchase; and
4. any other details we may need to process your claim.

If you are entitled to make a claim using warranty, we will provide you with instructions as to how the goods may be returned to us at our expense (either you will be be given a reply paid number for no charge return or, for larger items, we will organise a courier to retrieve the items).

Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a replacement. No replacements will be made until the items are returned to After Sales Service for evaluation.

We reserve the right to determine which repair centre is the appropriate service location in each case.

You must comply with all return instructions provided to you via your registered email address when making a claim under warranty.

If any returned goods are found to be in good working order, we may seek reimbursement, at our discretion, for any costs incurred by us in relation to such goods. In such cases, you agree that we may hold your goods until such payment is received.